18500 Privacy Policy — Malaysian User Data Protection
This policy explains how the 18500 platform collects, uses, stores, and protects users' personal information. We are committed to safeguarding your privacy at all times.
Last Updated: January 2026
1. Information We Collect
When you register and use the 18500 platform, we collect several categories of information to ensure the services we provide are accurate, secure, and relevant to you.
Full name, email address, phone number, date of birth, and password required at registration.
Device type, operating system, web browser, IP address, and general location used to access the platform.
Transaction records in Malaysian Ringgit (RM/MYR), payment methods used such as FPX and TNG, and deposit and withdrawal history.
Pages visited, games played, time spent on the platform, and betting preferences for service improvement purposes.
2. How We Use Your Information
Information collected by 18500 is used solely for purposes related to delivering platform services and improving the user experience. We do not use your data for unrelated purposes.
- Identity verification and account security — ensuring only the rightful account owner can gain access.
- Financial transaction processing — facilitating deposits and withdrawals in MYR via local payment methods.
- Delivering relevant promotions — to keep you informed about offers and campaigns relevant to your usage habits.
- Customer Support — resolving reported queries and issues faster using account information.
- Legal compliance — to meet reporting and compliance requirements set by the relevant authorities.
3. Cookies and Tracking Technologies
The 18500 platform uses cookies and similar tracking technologies to enhance the user experience and analyse usage patterns. Cookies are small text files stored on your device when you visit our platform.
Required for core platform operations such as maintaining login sessions, saving language preferences, and ensuring smooth navigation.
Used to understand how users interact with the platform, for the purpose of improving overall performance and user experience.
You can control or block cookies through your web browser settings. However, disabling certain cookies may affect platform functionality. For more information on managing cookies, refer to the help guide for your browser.
4. Data Storage, Security and Sharing
How We Store and Protect Your Data
All 18500 user personal information is stored on servers protected to industry security standards. Sensitive data such as payment details and passwords are encrypted using strict security protocols. We conduct regular security assessments to ensure our systems remain up to date and free from vulnerabilities.
Data retention periods depend on operational and legal requirements. Active account data is retained for as long as the account remains open. Following account closure, certain data may still be retained for a prescribed period to meet legal compliance requirements.
Sharing of Information with Third Parties
18500 does not sell, rent, or share users' personal information with third parties for marketing purposes without user consent. Information is only shared in the following limited circumstances:
- Service providers involved in platform operations, such as payment processors and game providers — only to the extent required for the relevant service.
- Regulatory authorities or law enforcement agencies where required under applicable Malaysian law.
- Parties involved in any merger or acquisition of 18500, provided the same privacy protections are maintained.
5. User Rights and How to Contact Us
As an 18500 platform user, you have certain rights regarding your personal information. We respect these rights and will process any valid request within a reasonable timeframe.
Request a copy of the personal information we hold about you.
Request correction of any inaccurate or incomplete information.
Request deletion of your data under certain circumstances in accordance with applicable law.
To exercise any of the above rights, or if you have any questions regarding this privacy policy, please contact the 18500 customer support team through the help channel in your account or by email: [email protected]
Users will be notified of any significant changes to this privacy policy via an in-platform notice or registered email. Continued use of the platform after an updated policy is published will be considered acceptance of the revised terms. For more information, visit FAQ page us.
Your Data Is Safe With Us
18500 takes our responsibility to protect every Malaysian user's privacy seriously. Register with confidence or log in to manage your privacy settings today.